Photo obtained from Fidelity Communications company profile page.
By: Kyle Quick
NEW HAVEN, Mo. - Early Thursday afternoon, Fidelity President John Colbert took time to contact QNN in regards to the April rate increase for Internet service as well as the advertised increase in Internet speeds.
Colbert responded in regards to the complaints we had received from customers about their Internet speed remaining the same and not increasing in speed, as it should have back in April. Colbert has promised to investigate this complaint and will provide additional information to QNN on Friday.
In addition, Colbert explained the reason for the slight increase in further detail. This information from our conversation will be published in another story later this weekend.
We do want to emphasis our appreciation for Colbert’s phone call and the pleasant conversation we had.